Refund policy
Last updated: July 15, 2026
Thank you for shopping at Camping Scale. Please read this Refund Policy carefully before placing an order.
Made-to-Order Products
Every item sold by Camping Scale is printed, manufactured, or otherwise produced specifically for you after you place your order. Because our products are made-to-order rather than pulled from existing stock, we are unable to offer refunds or exchanges for reasons such as ordering the wrong size, color, or variant, or a simple change of mind, once production has begun.
Order Changes and Cancellations
Production on your order typically begins within 24-48 hours of purchase. If you need to change or cancel your order, please contact us at contact@campingscale.com as soon as possible. We will do our best to accommodate your request, but we cannot guarantee a change or cancellation once an order has entered production.
European Union and United Kingdom Customers: Right of Withdrawal
If you are a consumer in the European Union or United Kingdom, you generally have a 14-day statutory right of withdrawal for online purchases. However, under Article 16(c) of EU Directive 2011/83/EU and the equivalent UK regulations, this right does not apply to goods made to your specifications or clearly personalized. Because every item sold by Camping Scale is manufactured specifically for you after your order is placed, the statutory right of withdrawal does not apply once production has begun. This does not limit your right to a replacement or refund for items that are damaged, defective, or misprinted, as described below.
Damaged, Defective, or Misprinted Items
We stand behind the quality of our products. If your item arrives damaged, defective, or with a printing or manufacturing error, please contact us at contact@campingscale.com within 30 days of the delivery date. To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the damaged, defective, or misprinted item, including the packaging if the item arrived damaged in transit
Once we've reviewed your claim, we will offer a free replacement or a full refund to your original payment method.
Incorrect Address
Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an incorrect address provided by the customer at checkout. If a package is returned to our production partner because of an incorrect or incomplete address, we can arrange to reship the order, but the customer may be responsible for any additional shipping costs.
Lost or Missing Packages
If tracking shows that your order was delivered but you did not receive it, or if your order has not moved for an extended period, please contact us at contact@campingscale.com so we can investigate with the carrier. If a package is confirmed lost in transit, we will send a free replacement or issue a full refund.
How to Request a Refund or Replacement
To start a refund, replacement, or cancellation request, email us at contact@campingscale.com or call (917) 819-2768 with your order number and details about your request. Approved refunds are issued to the original payment method and may take several business days to appear on your statement, depending on your bank or card issuer.
Contact Us
If you have any questions about this Refund Policy, please contact us at contact@campingscale.com or write to us at 12360 83rd Ave, Kew Gardens NY 11415, United States.